 | What is VoIP? |  |
 | VoIP (Voice over Internet Protocal) refers to voice calls that are routed over online networks using the Internet Protocol--the IP that serves as the backbone of the Internet and is used to carry e-mails, instant messages and Web pages to millions of PCs |
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| What is SIP? | |
| SIP (Session Initiation Protocol) is an IETF standard multimedia conferencing protocol, which includes voice, video, and data conferencing, for use over packet-switched networks.
SIP is an open standard replacement for the ITU's H.323.
SIP is describe |
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| Where can I find the Online Voice Portal to manage my account? |  |
| To login and manage your entire group or personal IPconnect Voice services account, please visit the following online voice management portal.
http://myvoip.broadaspect.com/ |
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| Where can I find IPConnect Voice service documentation? | |
| BroadAspect has created Quick Reference Guides (QRG) for the IPConnect Voice services c |
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| Where Can I find Polycom Phone Manuals? | |
| You can find Quick Start Guides and full manuals for all the Polycom phones we provide by clicking here: POLYCOM MANUALS. |
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| I am experiencing echo on my IPConnect phone. What can I do to fix it? | |
| In many cases echo is a symptom of acoustic feedback from the phone of the party you are talking to. Your voice travels across the phone system to the other party, their phone's speaker plays the sound, then their phone microphone picks up on that sound a |
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| Troubleshooting One-Way Audio | |
| Problem: When I make a call, the other party can't hear me, but I can hear them (or vice versa). The typical situation is that you can be heard, but you cannot hear the audio coming in the opposite direction.
Explanation: The probable cause of your iss |
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| What do I do if my outbound Caller-ID is not correct? | |
| Problem: When you call someone (especially someone on an analog line), the outbound caller ID reflects an incorrect name.
Solution: Send an email to support@broadaspect.com with the subject line "Outbound Caller ID Is Incorrect" and in the body, let |
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| Reliability and Quality of Service | |
| Since our service is delivered across the Internet it is by definition "best effort". While we have gone to great lengths to architect our system and interconnections such that the components we do control are completely redundant and perform optimally at |
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